Privacy Policy

Welcome to Solarhi Tech ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at solarhitech.shop, contact us, or use our solar energy services.

By using our services, submitting your information through our website, or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.

1. 📋 Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you contact us, request a quote, fill out our contact form, or engage with our services. This includes:

• Full name and contact information (email address, phone number)
• Physical address and property details for site assessment
• Information about your current energy usage and electricity bills
• Type of property (residential, commercial, industrial)
• Any queries, messages, or feedback you submit through our contact forms
• Payment and billing information when you engage our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and search terms used to find our site
• Device type, operating system, and screen resolution
• Cookies and similar tracking technologies (see Section 5)

2. 🔧 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and deliver our solar energy services
• To schedule site visits, conduct energy assessments, and manage your project
• To send you service updates, installation progress reports, and maintenance reminders
• To process payments and manage billing for our services
• To improve our website, services, and customer experience
• To send promotional communications and offers about our solar products and services (with your consent)
• To comply with legal obligations under Indian law
• To detect and prevent fraud, abuse, or other harmful activities
• To conduct customer satisfaction surveys and service quality assessments

3. 📱 Notification and Communication Consent

When you submit our contact form and check the communication consent checkbox, you specifically agree to receive communications from Solarhi Tech and our associated partner My Inbox Media ® via the following channels:

• SMS (Short Message Service): Text messages about your service status, offers, reminders, and updates
• Email: Detailed communications including proposals, invoices, newsletters, and promotional offers
• OBD (Outbound Dialing): Automated voice calls for appointment reminders and service notifications
• Google RCS (Rich Communication Services): Enhanced messaging with rich media through Google's messaging platform
• WhatsApp: Direct messages and service updates through WhatsApp Business
• Push Notifications: Browser or app notifications about our services and offers

3.1 Opting Out of Communications

You have the right to opt out of promotional and marketing communications at any time. If you prefer not to receive such updates or marketing communications, you may opt out by:

• Contacting us directly at: info@solarhitech.shop
• Clicking the unsubscribe link in any email communication we send you
• Replying "STOP" to any SMS message to unsubscribe from text communications
• Calling us at +91 6392955667 and requesting removal from our communication list

Please note that even if you opt out of marketing communications, we may still send you essential service-related communications (such as appointment confirmations, installation updates, and warranty information) as these are necessary for service delivery.

4. 🤝 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Partners: With trusted third-party service providers who assist us in delivering our solar installation services (e.g., equipment suppliers, structural engineers, electrical contractors), under confidentiality agreements
• Communication Partners: With My Inbox Media ® for the purpose of sending authorized communications you have consented to receive
• Government Authorities: With MSEDCL (Maharashtra State Electricity Distribution Company Limited) and MNRE for net metering registration and subsidy claims, with your knowledge and consent
• Legal Compliance: When required by law, court order, or government regulation applicable in India
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction

5. 🍪 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. 🔐 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, password-protected databases with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security practices
• Physical security measures at our office premises

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. ✅ Your Rights & Choices

As a user and customer of Solarhi Tech, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of any inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
• Right to Opt-Out: Opt out of marketing communications at any time (see Section 3.1)
• Right to Object: Object to the processing of your personal data for certain purposes

To exercise any of these rights, please contact us at info@solarhitech.shop. We will respond to your request within 30 days.

8. 👶 Children's Privacy

Our services are not directed at individuals under the age of 18 years. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@solarhitech.shop and we will delete such information promptly.

9. ⏱ Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Indian law. Specifically:

• Customer data and service records: Retained for a minimum of 7 years as required for warranty and legal purposes
• Marketing communication preferences: Until you opt out or request deletion
• Website analytics data: Typically retained for 26 months
• Financial records: Retained for 8 years as per Indian tax and accounting laws

10. 🔗 Third-Party Links

Our website may contain links to third-party websites, government portals (such as MNRE, MSEDCL), or partner sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. 🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. 📞 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: